Frequently Asked Questions
Our Frequently Asked Questions section provides clear, straightforward answers to the queries we receive most often about Independent Legal Advice. Whether you’re preparing for your appointment, unsure which documents you need, or simply want to understand how the process works, this page offers practical guidance to help you feel confident and informed at every stage. If you need further assistance, our team is always ready to help.
1. What is Independent Legal Advice (ILA)?
ILA ensures you understand the legal and financial implications of the document you are signing. It protects both you and the lender.
2. How long does the appointment take?
Most appointments take 20–30 minutes, depending on the complexity of the documents.
3. Can I receive advice online?
Yes. All appointments are conducted via secure video call.
4. Will my lender accept your certificate?
Yes. Our certificates are accepted by all major UK lenders, banks and financial institutions.
5. What documents do I need?
You will need:
- Your mortgage offer or guarantee document
- Any lender‑provided ILA forms
- Valid photo ID
6. Do you offer same‑day appointments?
Yes. Same‑day and urgent appointments are available.
7. Can you advise two people together?
No. ILA must be independent, so each person requires a separate appointment.
8. What happens if I miss my appointment?
A rebooking fee may apply. Please see our Refund & Cancellation Policy.
9. Do you provide legal representation?
No. We provide independent advice only and do not act for you in the wider transaction.
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